Deliverect Ghent (HQ) - Ghent

Marc Adler

Sales Team verspricht in Verkaufsgesprächen alles, am Ende stellt sich bei der Installation heraus, alles nicht möglich.
Telefonisch kann man niemand kontaktieren. Sales Mitarbeiter danach auch nicht mehr erreichbar. Wenn ich so in meinem Unternehmen mit Kunden umgehen würde, würde ich direkt wieder dicht machen. Sorry aber sowas ist unterirdisch.

Roman Nayman

KEIN Support !
Es wird nur Geld kassiert!!

Nick Julian

The platform is reasonable but after a 100%+ price hike on our subscription we decided to leave. A leaving date was agreed. After this a payment was taken from our bank. We contacted Deliverect who apologised and said a refund would be issued. A month later, no refund AND today, ANOTHER payment taken without consent. The reps, managers are polite and assure you ‘it’s being escalated’ etc… Then nothing, every time. Avoid.

Christ Desjardins

Service médiocre : aucun suivi sur les demandes par courriel surtout quand il s’agit de leur erreur de facturation. Je ne recommande à personne, l'avantage de leur plateforme est mince comparativement aux problèmes qu'ils vous apporteront. En tant qu'entrepreneur dans le domaine de la restauration, on a autre chose à gérer que leur mauvaise gestion.

Akshay Shrikhande

During my interaction with Support person (Kervin) I experienced outstanding service. He was incredibly helpful and knowledgeable about issue, and their assistance was instrumental in resolving my concerns promptly.
He asked me for quick call and screen sharing helped us resolve issue quickly.
Thanks you

Original Pita

Review for Kervin and Deliverect

I recently had the pleasure of working with Kervin and the team at Deliverect, and I couldn't be more satisfied with the experience. Today, they assisted me with setting up my menu, and the process was incredibly smooth and efficient.

A special thanks to Kervin for being exceptionally helpful. His expertise and dedication made a significant difference, and I truly appreciate his support.

Additionally, I want to highlight the new chat call feature that Deliverect has implemented. It has made communication much easier compared to the previous chat-only method. This improvement is a game-changer, and I am very grateful for it.

Thank you, Kervin, and the entire Deliverect team!

Emma Johansson

Generally really unimpressed with the customer support. Slow service (even though they reply quickly in their chat the replies are usually entirely unhelpful as the service personell doesn’t understand the issue.)

That the staff is unable to help make changes in the menu(upon request from the customer) is mind baffling. They continuously send links instead, even though following the descriptions in the links does not solve the issues.

At one point Deliverect made an upfate in their system that messed up several (all) of our menu items, and customer support was unable to understand how it happened, and as they refuse to help with doing changes to menus we had to spend a day without delivery service-orders and take an entire workday to update and redo our menu-add-ons.

For me, Deliverect is a great tool WHEN it works, but as soon as an issue appears, it creates more headaches than it should, mainly because of a lack of service support - that area of Deliverect needs significant improvement. I think a requirement for a company like this should be to havr a support phone number to start with.

Kelvin Leong

Edit (25 July 2024):

Emanuel from the support team was fantastic in helping me resolve my configuration settings in a timely manner. He was very patient and detailed when he worked on my case. Got it resolved within a few minutes.

Thank you!

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Original Review:

I've been a Deliverect customer for almost half a year now, and their live support is always ready to solve any issues. Today, I had a small issue which Amro helped to solve very effectively and quickly. Kudos to him!

That said, the superstar award goes to... Sedki, my account manager. He is always eager to help with any problems I might face, and takes the time to explore the issue and find solutions or workarounds which benefit all of us. Thank you so much for the great service 🙂