Verizon Headquarters - Medley, Florida

Louise Price

Have been chatting and calling about trying to get autopay to work for over 5 months. Had a case opened in September and was told today they couldn’t find the case even after I gave them the case reference number. Have been directed to financial services and to my Verizon card only to get to a dead end. It seems like a simple thing to resolve but month after month they can’t tell me why auto pay doesn’t work and I keep calling just to go through the same agonizing process to research. Was assured people would make sure my auto pay works the next month only no one ever follows through. Tired of spending time on trying to resolve this simple issue and after 20 years I’m ready to switch service because if this can’t be resolved in over 5 months then I can only imagine the other issues this company must be dealing with.

David Wiegner

For the last 6 years I've had no issues with Verizon; however, in the last few days my previous opinions have been crushed.

After getting a new phone had a Verizon store clerk move the SIM card from my old phone to the new one. Seems easy enough. Wrong. My number was suspended, and categorized as Fraud. Next thing you know I'm at my 3rd Verizon store while on the phone with the tech issues department, then the Fraud department for over an hour and still the issue hasn't been resolved. Even the Fraud dept isn't capable of respecting the issue. I'm doing everything I need to, but nothing.

This has been the worst experience. The local service folks have been great, but the customer support and bots have been their downfall.

If possible is give zero stars!

A. Cruz

Whatever you do never pay them cash or your debit card, only credit, that way the protection plan on your credit card will protect you from these scammers. It has been almost 2 months for me for a refund, still waiting, unbelievable! The one star is there because it won't let me give zero. If they are doing this to so many people at once ( read the reviews if you don't believe me) something is fishy, smell like bankruptcy to me.

Linda

For almost 2 months I have tried to get an issue fixed and have been given the run around by Tracfone. On 10-25-24 I received an email stating that I could purchase e-gift cards with my award points so I clicked on the website and saw that I had a total of 2,422 points. I tried to get some Walmart e-gift cards and the system would not let me. I tried twice with no luck so I logged out and logged back in to Tracfone thinking that they may be having some issues and when I logged back in Tracfone took 1,700 award points away. I have never received the Walmart e-gift cards. On one phone call with Tracfone I was told that they were having issues with their awards. Every time that I call I am told that someone from Tracfone will get back in touch with me, which they have not, I think this is just a way to get rid of me. Yesterday when I called I supposedly reached the highest escalation depart management team. The guy that I spoke to said that he put the points back into my awards. He tried twice and said that the points were showing up on their end. I logged out and logged back in to Tracfone several times and the points were not showing up on my end. The guy said that someone would call me back from his department in 10 minutes. I never have received a call back yet. I like my Tracfone cell phone but when I have a problem it is nearly impossible to get it fixed. I just called them again and now they say that my ticket number has been deleted and I cannot get my award points.

Julia Vazquez

0 stars!!! Verizon communication company is SCAMMING customers from customer service, plans, services, credit card, legal department, etc. A year ago we decided to leave Verizon for the simple reason they don’t offer international plans. We had 6 lines with Verizon for about 2 an half years never late on payments. When we upgraded our phones on February 2023 we mailed in our old phones (sold for parts) no bound into a contract as we dislike contracts we rather wait and purchase at full price. Verizon is a company full of scam and fraudulent charges. BE AWARE! On July 2023 we are left with pending last bill. When I check on my Verizon credit card check to my surprise we have a charge of over $3750 from Verizon without any notification. Also once you no longer have Verizon as you phone company the perks for credit card are discontinue who does that oh wait only Verizon. BBB got us a call from a very nasty representative offering only a refund check for the amount of $350 I work as a customer service representative all companies keep record on every single call/chat/email that comes in for legal purposes Verizon can access and play the customer service call we made to hear we did not sign any contract with Verizon at that time. My petition was ignored. Our legal advisor told us to try the court but on legal fees it will cost more than what Verizon stole. Verizon has bad practice using false advertising to lure customers with lies. How unfair this is we work so hard to earn a living and for Verizon to come and steal from its customers only in USA. Verizon needs to be regulated. Verizon did not lose anything instead they gained everything we lost our phones plus fees and charged us $3750 who is at lost here the less fortunate ones us the customer no wonder they are a multi-billion dollar company and all they care is about MONEY!!!We lost our old phones paid the difference in February and in July $3750. Nothing was resolved from Verizon end they got away just like it has with hundreds and thousands of other customers this is so sad we live in the USA and companies like Verizon get away! I won’t stop sharing my story the worst experience in all platforms for customers to relate to my story. No loyalty to its customers from Verizon.

Daniel Steele

Love the service... when it works. I really don't like the system update. Every time your update puts apps I DONT WANT on my phone, usually games but I didn't want them, didn't download them, it is forced...ok. just delete or Uninstall them, yeah if it doesn't download 3 more different ones. Anyway please stop forcing my phone to limit its memory and or storage space. Thank you.

Joe

This is great. I'm having a problem with track phone. Regarding credit card fraud and when I searched trackphone headquarters, I did Verizon, which has a 2.0 star rating. Now the headaches are really going to star
I reported my track phone stolen a year ago and they've been building me every month on autopay. Ever since, and in this particular month, I was built for the month twice which is not authorized, which is illegal and which I consider credit card for fraud!
I will be contacting the f. B. I.

Travis Mathews

wow, carrier locked out of my device because of no Sim card. other than spying on me. i dont understand why i need a Sim. i have no intention of making a call or being on the internet. for that i would use my Note. The only thing I need this trackingphone to do is take a picture and transfer to my laptop via usb cable. box says it has a camera, i did my part and forked over the money. but only left with a poo-poo sandwich