Xfinity Store by Comcast - Savannah, Georgia

Alejandra Sanchez Herrera

Very bad experience from the last 3 months. I went there to ask about the big increase I got on my account, a staff member called Leonardo "helped" me to decrease the bill but from the moment he did the modification on it, my account has being worst. 1st not sure when or why they added a service I never request or authorized (Storm ready). He mentioned that I needed to change my old modem for the new one, I did this and took the old one to the store, after this got a notification on my cellphone about a package on the way from Xfinity, which I wasn't aware of. Finding out days later that it's the storm ready and I found out this when I went to the store to return it, they denied the package and told me to go to UPS for returning it. That same day I went to UPS and they told me everything was set but it wasn't, they charged me for this service on July and August, even if I did not have the storm ready equipment anymore. The last times I went to this place they told me they were going to open a case so they could solve this but still were charging me $250 for not returning this, but I showed them the receipt was from June and since then this was done. I went to this place a total of 5 times to try to solve this, spoke with people through the phone. This happened because someone didn't put the correct information and add me a service that wasn't even authorized. Hope you can take this as feedback and improve it. Plus the internet was sucking at beginning of July, and took like 2 months to fix it.

Tammy Mendenhall

I got mixed feeling about this place. When we first went with them they sold us on internet and my husband a phone. And he was told about Rewards that the longer you stay the more you get with these rewards. He only got rewarded once and have been with them going on 4 years. They won't switch out his phone, seem very disrespect when he goes in.

Jujub Crawford

Xfinity is giving the worst customer service ever. Especially the Victory drive location in Savannah, Georgia. When you're in customer service, especially as management representative, you need to learn to open your ears and listen to what people have to say rather than to talk over them like, you know it all. I stay on top of what my bill is and I know what it should be and what it should not be, and it has not been right in a long time. In addition to that, the online customer service messes up your billing constantly.It's a different surprise every month. We switched Because I could not Deal with the nonsense.

Jack H

Wow, service in the store is just as bad as online or over the phone.
We went to turn in equipment, they said the wait was an hour and half. Just to drop off equipment.. It's as simple as scan the bar code give a receipt.
They are on my top 10 list of worse places to deal with. T

ADRIENNE STARR

The associate that helped me return equipment was thorough and pleasant.
There could be some instructions for customers as they enter the store though. (ie wait...)

Vernon Montford

Twice now I've talked to a sales person who said they would waive installation fees because I have six business accounts. Twice now they've billed me the installation fees. I also was told my new account would match my other accounts bills and they come in $26 above. They say I signed a contract, which I did on docusign, but I signed the contract based on my understanding of the words and how they were explained to me by the salesperson. They mailed my bill to the wrong address, never setup my online access, and now I have a late payment.

This company is dishonest and will try to charge a little extra above what they said by scamming and hope nobody notices or complains. Unfortunately, I'm without many good other options. I just talked to them for 90 minutes because they can't connect my new account to my online portal. They couldn't figure out how. Eventually I figured it out on my own by clicking every button on their website. If you have access to another internet provider, use them instead. Comcast is horrible.

Aleksandr Kovalenko

Jada was great! Very knowledgeable and professional. Pleased with the service.

Update: phone customer service(in Egypt) is worthless. They lie all the time that they will resolve my problem. Spent in every call at least 2 hours, I called every month for about 9 months. They charge me for a device I mistakenly bought and returned next day with FedEx confirmation with signed receipt. They said that they did not get the device and keep charging me for the device already almost a year. During the last call, they said they cannot do anything since they don’t have the device and I have to pay in full for it. FedEx tracking number with last name of the signed person is not a proof for them.

Insane. Stay away from this Mobile company. You will get in trouble if you have questionable situation.

Mavis Jones

Jada Johnson has superior outstanding customer service skills. She is Extremely professional, kind, skillful and thorough. She is A Gem!